QUEUE MANAGEMENT
This module is decrease customer wait times, improve your service efficiency, and increase your revenues with Queue Management System (QMS).
Extremely easy to operate. It is designed to help customers rather than confuse them with technical complexity.
Supports both standalone as well as PC-based operation.
Supports multiple dispensers of various types (Switch based, Touch Screen KIOSK and mixed).
Built in Digital Signage for Promotional videos, slides and multilingual text on TV based Master Displays.
Token number displays for the counters.
The Queue Management System (QMS) module is specifically designed to enhance the customer experience by significantly reducing wait times and streamlining service efficiency in healthcare settings. With an intuitive interface, the system is extremely user-friendly, allowing both staff and patients to navigate the queueing process with ease. By minimizing confusion and technical complexity, the QMS ensures that customers can easily understand their position in line and what to expect, leading to a more pleasant experience. This focus on customer support is crucial in healthcare environments, where stress and anxiety are often prevalent.
One of the standout features of the QMS is its versatility in operation. It supports both standalone and PC-based configurations, making it adaptable to a variety of healthcare facilities, from small clinics to large hospitals. The system is designed to accommodate multiple types of dispensers, including switch-based and touch screen kiosks, providing flexibility in how services are delivered. This adaptability ensures that healthcare providers can tailor the system to meet their specific operational needs and customer preferences, enhancing overall service delivery.
Additionally, the built-in digital signage capability of the QMS offers a unique opportunity for healthcare facilities to engage patients and visitors. Promotional videos, informative slides, and multilingual text can be displayed on TV-based master displays, providing valuable information while patients wait. This feature not only serves to entertain but also educates patients about services, health tips, and upcoming events, contributing to a more informative and engaging environment. By leveraging digital signage, healthcare providers can effectively communicate important messages and promotions, enhancing patient satisfaction and awareness.
The QMS also includes a token number display feature for service counters, which helps to organize and manage patient flow effectively. Patients can easily see their token number displayed prominently, reducing uncertainty about when they will be seen. This transparency not only improves operational efficiency but also alleviates anxiety for patients waiting for their appointments. By creating a more organized and efficient queuing system, the QMS ultimately leads to increased revenues for healthcare facilities, as shorter wait times can enhance patient throughput and satisfaction, resulting in a higher volume of services provided.
